Refund and Returns Policy
We want you to be completely satisfied with your purchase on Brothers Produce Dallas.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be
Unused and in the same condition that you received it.
It must also be in the original packaging.
Ensure you enclose the correct and complete item.
Final sale items are not returnable.
To start a return, you can contact us at [email protected]. Unauthorized return packages will be refused. Items sent back to us without first requesting a return will not be accepted, shipping charges are not refundable.
You can always contact us for any return question at [email protected].
Cancellation And Modification:
How do I change or cancel my order?
If you change your mind about your purchase, please contact us at: [email protected] and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After this period of time, the order is locked for processing and can no longer be cancelled.
How long does a replacement or return take to process?
We review claims within 24 business hours. After determining that your order qualifies for a replacement or exchange, replacement generally takes 7 – 14 business days to arrive.
Can I exchange my purchase for something else?
At this time, we cannot process exchanges.
How to process a return?
Although we wish you loved your purchase, we understand if it just wasn’t right for you.
But in case a customer wants to return the item, please don’t hesitate to email us at [email protected].
Our customer service team will review the return request and will send further instructions if the return is approved.
Please include the following information:
Proof of purchase (Order information Screenshot)
Reasons for return
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
However, please note that only broken, mistaken items, or any mistakes from our side can be applied to this return. You after that can get a refund or a replacement following your consent and our commitment. Out of those aspects ( customer orders the wrong size, just doesn’t like the color, or just doesn’t want it anymore), return is unavailable.
Shipping Cost On Returns:
We will send you a return label after the refund is approved.
If the product is incorrect, damaged by the carrier, or defective in another way, then customer do not need to pay the return shipping cost.
No restock fee.
Customers return their product in store/by mail.
When will I receive my refund?
Your refunds will always be directed to the original form of payment and usually appear on your bank statement within 7-14 days.
Please note, depending on your bank, refunds can appear on your statement in different forms:
- A new line item: The refund is listed as a separate transaction
- Reversal charge: The original transaction will be voided
All our items are eligible for full refunds as long as they are:
- Returned within 14 days of receiving your order.
- Returned in the same condition as delivered.
- Item(s) is out of stock or damaged.
- You cancel the order within 24 hours of the order being placed.
Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.
We do not accept returns if you change your mind after receiving your order. Once an item has been received in normal condition, it cannot be returned.
We will not be held liable for any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for refund.
Feel free to email us at [email protected] to get the best support in the real time for your demands.